Summit Schedule

The region's only leadership conference for the serviced apartment, extended stay / aparthotel and short-term rental sectors.

Take a 'peek behind the curtain' of London's new and Oscar Wilde inspired aparthotel - Wilde Aparthotel by Staycity, 11 Adam St, London WC2R 0DE

 

Confirmed delegates only.

A maximum of 50 places are available! Registrations will open two weeks prior to the event.

Confirmed delegates only will receive an online sign up form link, please fill in to secure your place. If you are registered and have not received the form, please email operations@internationalhospitality.media to resend the link

Join our exclusively chartered 'Reveller' boat and spend a couple of hours cruising the Thames and taking in the best sights of London over drinks and light bites. Sponsored by Ciel Capital and Stow-Away the soon to open modular-build aparthotel brand, there will be plenty of networking opportunities with lots of serviced apartment and hospitality leaders*, including our own George Sell, Editor, Serviced Apartment News over a drink or two in the (for once!) glorious British weather.

An evening not to be missed!

Boarding commences at 17:45hrs and the boat departs Temple Pier at 18:00hrs

Address: Temple pier, Victoria Embankment, WC2R 2NS

 

Confirmed delegates only will receive an online sign up form link, please fill in to secure your place. If you are registered and have not received the form, please email operations@internationalhospitality.media to resend the link

Dresscode: Smart Casual

Address: 239 Vauxhall Bridge Rd, Pimlico, London SW1V 1EQ

WiFi: Unlocked, please search for ‘Park Plaza Victoria’

It's never too late to grab your mat and join in our first ever serviced apartment yoga class!

Limited to 15 places with complimentary use of guest changing room facilities.

Confirmed delegates only will receive an online sign up form link, please fill in to secure your place. If you are registered and have not received the form, please email operations@internationalhospitality.media to resend the link

Day 2

Marcia Gomez

Cotels Serviced Apartments

A great opportunity to take coffee and a pastry and network whilst meeting our exhibitors to discover innovative ways to grow your business.

BREAKFAST DEBATE: Operator, TMC, OTA and corporates debate the pros and cons of direct booking within a managed programme and why choice of distribution channel matters.

Breakfast with Mark Harris, Travel Intelligence Network in conversation with:
• Travel management company: Rachel Newns, Hotel Product Manager, FCM
• Serviced apartment agent: Jo Layton, Managing Director, Group Commercial Sales, The Apartment Service
• Distribution: Gwenael Merlin, VP Travel Retailers, Travelport

Patrick Hegan, Director, Everyport - Global Corporate Housing Consulting

Day 2

Mark Harris

Travel Intelligence Network (TIN)

Day 2

Gwénaël Merlin

Travelport’s Hospitality

Day 2

Jo Layton

TAS Global

Day 2

Patrick Hegan

Everyport

Piers Brown, CEO, IHM welcomes everybody.

Piers reviews the last 12 months and looks to the future in conversation with industry leaders:

• Operator - Karim Malak, CEO, Adagio
• Travel buyer - Jan Jacobsen, Global Accommodation Manager, AIG and Serviced Apartment Awards Buyer of the year
• Distribution - Steve Burns, Managing Director, EMEA / APAC, BridgeStreet
• Technology - Jeff Swanson, Managing Director, EMEA - RMS, The Hospitality Cloud
• Legal - Joe Payne, Head of Litigation, Katten Law

Day 2

Piers Brown

International Hospitality Media

Day 2

Steve Burns

BridgeStreet

Day 2

Joe Payne

Katten

Day 2

Karim Malak

Adagio Aparthotel

What’s wrong with the hybrid operator/agent model? Does it matter when agents cross-sell each other’s products? The session will look at what corporates need and whether that need is being met.

Mark Harris, Travel Intelligence Network in conversation with

Corporate travel buyer: Mark Cuschieri, Global Travel Lead, UBS

Corporate travel buyer: Michael Funnell, VP Travel Services, Barclays 

Serviced apartment agent: Jo Layton, Managing Director, Group Commercial Sales, The Apartment Service


Day 2

Mark Harris

Travel Intelligence Network (TIN)

Day 2

Jo Layton

TAS Global

Day 2

Mark Cuschieri

Group Corporate Services, Global Travel Management UBS AG

Day 2

Michael Funnell

Barclays Bank Plc

The latest REVPAR and occupancy statistics for serviced apartments and extended stay hotels. Information presented to be based on historical trends and future forecasts with a focus on UK and Europe including Q and A.

• Presentation by STR

A minimum of 30 minutes to engage, network and check out some solutions for your business in the exhibitor area

Demand management, dynamic pricing and direct booking, what's next for GDS, TMC's and OTA's in the 'grab' for distribution inventory?

Hosted by Ally Northfield, Director, Revenue by Design

• Irene Roberts, Director Market Management, UK & Ireland, Expedia Inc
• Ilkka Ylilauri, Director, Forenom Aparthotels
• Jennifer Kim, Director of Revenue Management, Cycas Hospitality

Day 2

Irene Roberts

Expedia Group

Day 2

Ilkka Ylilauri

Forenom Aparthotels

Day 2

Jennifer Kim

Cycas Hospitality

Day 2

Ally Northfield

Revenue by Design

There’s lots of talk about guest experience, but what does best practice look like, who delivers it, and does it matter anyway? One speaker will put the case that value for money is always top priority.

Jade Burke, Editor, PA Life in conversation with:
• Simon Morrison, CEO, Select Apartments
• Sandy Chander, PA to Ricky Martin and communications & marketing officer at Hyper Recruitment Solutions Ltd (HRS)
• Declan Halton-Woodward, EA to the CEO of Handelsbanken Wealth & Heartwood Investment Management

Day 2

Jade Burke

PA Life

Day 2

Declan Halton-Woodward

Handelsbanken Wealth & Heartwood Investment Management

Day 2

Simon Morrison

Select Apartments

Day 2

Sandy Chander

Hyper Recruitment Solutions Ltd (HRS)

Leading hotel, aparthotel / extended stay and serviced apartment developers and operators speak out on their approach to real estate. What are the pros and cons for each?

Hosted by Saar Sharon, Managing director, West Ridge Asset Management

with:
• Vivek Chadha, CEO, The Nine Group
• Barry Hickey, Development director, Staycity Aparthotels
• Paul Rands, VP, Development, BridgeStreet
• Thomas Lamson, Director - development and programmes, Adagio

Day 2

Vivek Chadha

Nine Group

Day 2

Barry Hickey

Staycity Group

Day 2

Paul Rands

BridgeStreet

Day 2

Thomas Lamson

Adagio Aparthotel

Day 2

Saar Sharon

West Ridge Asset Management

DEBATE: Airbnb is gaining traction in business travel, so why can’t serviced apartment operators accept they are here to stay? Two travel buyers with contrasting views will lead the debate on whether the 'game changers' have a place in managed travel.

 • Helen Jeffreys, Travel Service Manager at PricewaterhouseCooper

 • Matthew Parsons, Editor, Buying Business Travel

Day 2

Matthew Parsons

Buying Business Travel

Investment outlook: serviced apartment investors - the 'have invested' v the 'have not invested' and what's 'hot' and what's 'not' from the eyes of investors.

Moderator: Tony Ryan, Managing Director, Global Mergers and Acquisitions, Hotels and Hospitality - JLL

Panellists:
• Vedrana Riley, Founder and CEO, Ciel Capital
• Lauren Okada, Vice President, Brookfield Property Group

Day 2

Lauren Okada

Brookfield Property Group

Day 2

Vedrana B. Riley

Ciel Capital

Buyers, suppliers, operators and TMCs put forward their future visions for what serviced apartment products and amenities should look like by 2025, how they will be sourced and how the supply chain will benefit.

Hosted by Mark Harris, Travel Intelligence Network in conversation with

Rachel Newns, Hotel Product Manager, FCM

Gary Lewis, Director and owner, Cornflake

James Swift, Co-founder, UrbanStay

 

Day 2

Gary Lewis

Cornflake

Day 2

Mark Harris

Travel Intelligence Network (TIN)

Discover something useful for your business and engage with our exhibitors

Co-hosted by Piers Brown, CEO, and Daniel Englender, Managing director, Benjamin West International

Break down in to smaller groups and choose two groups (30 mins each) for collaborative discussions over a prosecco or two on the following topics:

1) Finance landscape - hosted by Andrew Harrington, AHV Associates

2) Design: the apartment of the future
The Smart Home and other on property services: an outline on the 3 smart home contenders, and how Amazon, Google and Apple will revolutionize apartment living. From using these devices to capture guest contact and payment information, to delivering innovative services (grocery and restaurant delivery, property guides, local experiences) to help drive incremental revenues. Examining strategies that leverage these interesting developments and aign managers with some potentially powerful allies in the battle for the guest. Hosted by Alex Nigg, Founder, Properly and Paul Loram Co-Founder, YourWelcome

3) Branded residences - capitalising on the mixed use, luxury trend opportunity - hosted by Chris Graham, Graham Associates

4) Legal - succeeding despite global regulatory changes - Zoning/Planning around the globe-the Airbnb affect; AML-new provisions on procedure (4th/5th Directives) and Anti-bribery; Brand Management and protection/Cyber; Private prosecutions against corporates (our clients) and include eg crowdfunding; smart rooms and technology. Hosted by Terry Green, Deputy Managing Partner, Katten Law and Doron Goldstein, Head of IT Americas, Katten Law.

5) Serviced Apartment Charter - how can the industry drive more awareness? - hosted by George Sell, Editor, Serviced Apartment News

6) The energy concierge - revealing hospitality's best-kept energy saving secrets - hosted by Alfred Eeltink, Hotel Facility Concepts

7) Preparing your business for a sale - hosted by Max Thorne, Chief Executive, MRP Advisory, and Lee Curtis, Co-CEO, RESIDE Worldwide

8) How to attract the Chinese guest Serviced apartment operators are seeing a major boost in Chinese visitor numbers, with many avoiding hotels in favour of Serviced Apartments says China Daily. A recent Visit Britain report shows overseas visits from China during the first six months of 2017 were up by 47 per cent compared to 2016 - to a record 115,000. Spending was also at record levels, at £231 million pounds, which was up 54 per cent on the first six months of 2016. Each Chinese visitor spent more than £2,000 pounds on average.

With a population of 1.38 billion people, the Chinese economy growing at 6.7% (source: World Bank) and outbound travel predicted to grow by 10% in 2018, it is a misconception that China is an 'easy' hospitality market - only 6% of the population have passports. We shall discuss how a typical Chinese traveller starts researching for his/her trip and makes the decision/bookings. How can European hoteliers reach out to Chinese travellers despite Google, Facebook, Twitter, YouTube  being banned in China.

Hosted by Kate Xiong Britton, Director - UK and Ireland, CTrip International, and Cho Wong, managing director, Compass Edge Europe.

Day 2

Cho Wong

Compass Edge Europe

Day 2

Piers Brown

International Hospitality Media

Day 2

George Sell

International Hospitality Media

Day 2

Daniel Englender

Benjamin West

Day 2

Chris Graham

Graham Consulting Solutions

Day 2

Max Thorne

MRP Group

Day 2

Andrew Harrington

AHV Associates

Day 2

Lee Curtis

RESIDE Worldwide

Day 2

Terry Green

Katten

Day 2

Paul Loram

Your Welcome

Day 2

Joe Payne

Katten

An in-depth analysis of 3 new brands and concepts in hospitality, based on the following criteria: investment costs, contracts, architecture/design, floor area/programming, competitive positioning and distribution.

Hosted by Glenn Haussman, No Vacancy
• Cuckooz Nest: Charlie Rosier, Director
• Stowaway: Vedrana B Riley, CEO, Ciel Capital
• Europe's first luxury boutique aparthotel: Jonathan Humphries, Chairman HoCoSo

The Brand X-Ray panel of experts:
• Arlett Hoff, director, HVS London
• Piotr Kubiczek, CEO, Hello Here
• Christopher Hager, Head of development, Zoku
• Jon Colley, Head of development, UK and Ireland, IHG

Day 2

Glenn Hausmann

Rouse Media

Day 2

Charlie Rosier

Cukooz Nest

Day 2

Vedrana B. Riley

Ciel Capital

Day 2

Christoph Hager

Zoku International

Day 2

Piotr Kubiczek

Hello Here

Technology is transforming every sector in hospitality, and serviced apartments are no exception. But how are operators and agents using digital technology to improve business performance, their products and the guest experience? Which technologies provide the best for serviced apartments and which ones do not? What are operators’ priorities and how will this affect demand and supply?

In this session we will also present the key survey findings from Serviced Apartment News' latest white paper – How technology will transform the serviced apartment sector by 2025.

Moderator: Mark Harris, Travel Intelligence Network

Panellists:

• Doug Greenwood, Director of sales and marketing, Cheval Residences
• Séverine Obertelli, Head of Sales and Marketing EMEA, Maxxton
• Julie Grieve, Founder, Criton Apps
• Professor Dimitrios Buhalis, Head of Department of Tourism and Hospitality, Faculty of Management, Bournemouth University

Day 2

Mark Harris

Travel Intelligence Network (TIN)

Day 2

Dimitrios Buhalis

Bournemouth University

Day 2

Julie Grieve

Criton Apps

Afternoon 'happy hour' drinks - well almost, at least 30 minutes to re-energise

With Brexit looming, serviced apartment developers and operators debate the pros and cons of the London capital v other European gateway cities. What will the new traveller landscape look like and what are the legal considerations?

Hosted by Philip Camble, Director, Whitebridge Hospitality

Panellists:
• Anja Mueller, Head of operations, Northern Europe, Adagio (France)
• Filippo Cavandoli, CEO, Nomad Aparthotels (Italy)
• Jan Winterhoff, Director of hotel development, GBI AG (Germany)
• Steven Smit, CFO, Shortstay Group (Holland)
• George Westwell, Director, Cheval Residences (London)

Day 2

George Westwell

Cheval Residences

Day 2

Philip Camble

Whitebridge Hospitality

Day 2

Steven Smit

Short Stay Group

Day 2

Anja Mueller

Adagio Aparthotel

Meet the leaders as they discuss what they have learnt over the last 2 days: the opportunities and challenges for their company and outlook for the future over a cool drink.

Host: Piers Brown, CEO, IHM, in conversation with:
• Chris Ahearn, CEO, Oakwood Worldwide
• Mohammed Al Marzooqi, managing director, Cheval Residences
• Guus Bakker, CEO, Frasers Hospitality - EMEA
• Anja Graf, CEO, Vision Apartments
• Steve Burns, Managing Director, EMEA / APAC, BridgeStreet 

Day 2

Anja Graf

VISIONAPARTMENTS

Day 2

Piers Brown

International Hospitality Media

Day 2

Mohammed Almarzooqi

Cheval Residences

Day 2

Chris Ahearn

Oakwood Worldwide

Day 2

Guus Bakker

Frasers Hospitality UK

Day 2

Steve Burns

BridgeStreet

You must be in it to win it! And this year, we have some fun and exciting ways to win some pretty awesome prizes..
Check out these great prizes you could be winning:-

- Zoom around town on your own Pinnacle Lithium 2018 Hybrid bike, courtesy of BridgeStreet

- 2 night stay for 2 in Adagio aparthotel Paris compliments of Adagio

-2 night stay for 2 in any Adagio aparthotel in Europe compliments of Adagio

- A bed displayed on Hypnos' stand at the event, courtesy of Hypnos

- Two nights for two people in your favourite Nordic capital* courtesy of Forenom
* Helsinki / Stockholm / Oslo

-Two nights complimentary stay at any of our Room space locations in London, Barcelona, Madrid or Lisbon, courtesy of TAS Global | The Apartment Service

- A top of the range VanMoof bike with 8 gears, courtesy of Yays Concierged Boutique Apartments

- Amazon echo, courtesy of Zenya

- 1-year free access to Eko's SaaS collaboration and communication platform courtesy of Eko Apps

- Amazon Audible 1 year subscription, courtesy of GuestRevu

- A 2 night stay for 2 people in one of 8 Cheval Residences located in Central London (SUBJECT TO AVAILABILITY), courtesy of Cheval Residences

- 2-night stay at one of VISIONAPARTMENTS properties around Europe, courtesy of VISIONAPARTMENTS

- Complimentary ticket to Serviced Apartment Summit Europe 2019, courtesy of International Hospitality Media

- Complimentary ticket to Serviced Apartment Awards 2019 courtesy of International Hospitality Media

- £50 Mulberry Gift card, courtesy of International Hospitality Media

- Amazon echo and a Serviced Apartment stay, courtesy of Maxxton

Private one on one 1 hour clay pigeon shooting lessons, courtesy of the MRP Group

- A smart keybox 2, courtesy of Igloohome

One nights complimentary accommodation in a studio at the new premium brand property "Wilde Aparthotels by Staycity" at The Strand, courtesy of Staycity

 

 

 

 

 

 

Closing Remarks

Day 2

Piers Brown

International Hospitality Media

The SAS Americas 2017 was a tremendous event and gave great insight into the trends and innovation in the sector- we look forward to London and Dubai!! Well done!!

Terry Green Partner at Katten Muchin Rosenman UK LLP

Subscribe and keep up-to-date

We’d love to keep you updated with the latest news, event updates and offers from our partners. To subscribe to receive these messages, please fill out your details below