Summit Schedule

The region's only leadership conference for the serviced apartment, extended stay / aparthotel and short-term rental sectors.

Take a 'peek behind the curtain' of London's new and cutting edge, real estate / hospitality and co-working venues.

Wilde Aparthotel by Staycity, Covent Garden

Stow-Away, Waterloo

A new sustainable and eco friendly apart hotel concept made from 26 re-purposed shipping containers, stylishly designed to provide a snug comfortable sleeping experience.

Confirmed delegates only.

Limited places available! Registrations will open a month prior to the event.

 

Confirmed delegates only - email info@servicedapartmentsummit.com to secure your place.

Grab your mat and join in our first ever serviced apartment yoga class! 

Grab a coffee and a pastry while meeting our exhibitors.

Investor power breakfast - invite only

DEBATE: Operator, TMC, OTA and corporates debate the pro’s & con’s of direct booking within a managed programme and why choice of distribution channel matters

Piers Brown, CEO, IHM welcomes everybody.

Piers reviews the last 12 months and looks to the future in conversation with industry leaders:

Investor

Operator - Adagio tbc

Owner

Travel buyer

Distribution

 

 

What’s wrong with the hybrid operator/agent model? Does it matter when operators cross-sell each other’s products? The session will look at what corporates need and whether that need is being met.

The latest REVPAR and occupancy statistics for serviced apartments and extended stay hotels. Information presented to be based on historical trends and future forecasts with a focus on UK and Europe including Q and A.

  • Presentation: STR

Go see your expert at the genius bar, and take a look at the exhibitors

Demand management, dynamic pricing and direct booking, what's next for GDS, TMC's and OTA's in the 'grab' for distribution inventory?

Irene Roberts, Director Market Management, UK & Ireland, Expedia Inc

Day 2

Irene Roberts

Expedia Group

There’s lots of talk about Guest Experience, but what does best practice look like, who delivers it, and does it matter anyway? One speaker will put the case that value for money is always top priority

Leading hotel, aparthotel and serviced apartment developers and operators speak out on their approach to real estate. What are the pros and cons for each?

DEBATE: Airbnb is gaining traction in business travel, so why can’t serviced apartment operators accept they are here to stay? Two travel buyers with contrasting views will lead the debate on whether the 'game changers' have a place in managed travel.

Investment hub: serviced apartment investors - the 'have invested' v the 'have not invested' and what's 'hot' and what's 'not' from the eyes of investors.

Lauren Okada, Vice President Brookfield Property Group

Day 2

Lauren Okada

Brookfield Property Group

Buyers, suppliers and TMCs put forward their future visions for what serviced apartment products and amenities should look like by 2030, how they will be sourced and how the supply chain will benefit.

Discover something useful for your business and engage with our exhibitors

Break down in to smaller groups for collaborative discussions over a prosecco or two on the following topics:

Beginners guide to blockchain and its potential impact on hospitality

The potential for blockchain to disrupt hotel distribution and more is very real. But how will this nascent technology compete with or complement the existing ecosystem? From advanced loyalty programs to disintermediation strategies, regaining control over room inventory and guest data is one of the main priorities of both branded and independent hotels. Blockchain technology could theoretically guarantee an open door to travel distribution, solving the problem of inventory access at its root: no more minimum volumes required by big players in order to open their APIs and no more exorbitant integration costs. This means close-to-zero cost per guest acquisition for apartments and a less OTA-dependent landscape. What will a blockchain-enabled future look like? What opportunities does blockchain offer hospitality to get closer to the customer?

Finance

Design: the apartment of the future

The Smart Home and other on property services: an outline on the 3 smart home contenders, and how Amazon, Google and Apple will revolutionize apartment living. From using these devices to capture guest contact and payment information, to delivering innovative services (grocery and restaurant delivery, property guides, local experiences) to help drive incremental revenues. Examining strategies that leverage these interesting developments and aign managers with some potentially powerful allies in the battle for the guest. Hosted by Alex Nigg, Founder, Properly and Henry Bennett, CEO, Your Welcome

Distribution

Short term rentals

Legal and GDPR: Who owns the data? hosted by Katten Law

Operators

Serviced Apartment Charter - how can the industry drive more awareness?

The energy concierge - revealing hospitality's best-kept energy saving secrets - led by Frazer Duris, Businesswise Solutions and Alfred Eeltink, Hotel Facility Concepts

Preparing your business for a sale - Max Thorne, Chief Executive, MRP Advisor

How to attract the chinese guest.

Serviced apartment operators are seeing a major boost in Chinese visitor numbers, with many avoiding hotels in favour of Serviced Apartments says China Daily

A recent VisitBritain report shows overseas visits from China during the first six months of 2017 were up by 47 per cent compared to 2016 - to a record 115,000. Spending was also at record levels, at £231 million pounds, which was up 54 per cent on the first six months of 2016. Each Chinese visitor spent more than £2,000 pounds on average.

With a population of 1.38 billion people, the Chinese economy growing at 6.7% (source: World Bank) and outbound travel predicted to grow by 10% in 2018, it is a misconception that China is an 'easy' hospitality market - only 6% of the population have passports. We shall discuss how a typical Chinese traveller starts researching for his/her trip and makes the decision/bookings. How can European hoteliers reach out to Chinese travellers despite Google, Facebook, Twitter, YouTube  being banned in China.

hosted by Kate Xiong Britton, Director - UK and Ireland, CTrip International, and Cho Wong, managing director, Compass Edge Europe.

Day 2

Cho Wong

Compass Edge Europe

Hospitality 'game-changing' companies pitch their product to a panel of industry experts - the audience! each member has a ficticious $50 million to invest across the companies looking for investment, who will be the winner?

Hosted by George Sell, Editor, Serviced Apartment News

• Charlie Rosier, director, Cuckooz Nest

Technology is transforming every sector in hospitality, and serviced apartments are no exception. But how are operators and agents using digital technology to improve business performance, their products and the guest experience? Which technologies provide the best for serviced apartments and which ones do not? What are operators’ priorities and how will this affect demand and supply?

In this session we will also present the key findings from Serviced Apartment News' latest white paper – How technology will transform the serviced apartment sector by 2025. A copy of the printed report will be available at the event.

Moderator: Mark Harris, Travel Intelligence Network

Panellists:

Séverine Obertelli, Head of Sales and Marketing EMEA, Maxxton

 

Afternoon 'happy hour' drinks - well almost, at least 30 minutes to re-energise

With lots of industry conjecture over consumer awareness of the category, we grabbed a video camera and went onto the streets of London to discover what the general public really thinks, and if there has been a change in perception and awareness since 2015 and 2016.

An update on the progress made with the industry Serviced Apartment charter document now endorsed by over 60 brands representing over 350k of worldwide unit inventory.

Meet the leaders as they discuss the opportunities and challenges for their company and the industry in the future over a cool beverage

Host: Piers Brown, CEO, IHM

Panellists:

Anja Graf, CEO Vision Apartments

Day 2

Anja Graf

VISIONAPARTMENTS

The event has grown and matured since last year and is contributing greatly to the awareness and expansion of the sector. Plenty of business opportunities to grab, great educational agenda and excellent networking.

Séverine Obertelli, ‎Head of Sales and Marketing, Maxxton

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